Refund Policy

1. Before work starts

If you cancel before we start work on your order, we refund any amount you have paid in full, within 14 days, to the original payment method.

2. Consumer cooling-off period

If you buy as a consumer, you may cancel within 14 days of the contract being formed under the Consumer Contracts Regulations 2013. If you ask us to start work within that period and then cancel, we deduct a proportionate amount for work already carried out. Once a service is fully delivered within the cooling-off period, the right to cancel no longer applies.

3. After work has started

For fixed-price services cancelled after work starts, we refund the amount paid minus the value of work completed to date, calculated from the stages delivered and time spent. Completed stages are handed over to you.

Deposits for custom development cover discovery and planning work and are non-refundable once that work has been delivered.

4. Monthly services

Monthly maintenance and dedicated developer services can be cancelled with 30 days' notice. The current paid month is not refunded, but no further invoices are raised after the notice period.

5. Defects and non-delivery

If a deliverable does not meet the agreed scope, we will first fix it at no cost. If we cannot fix it within a reasonable time, you are entitled to a refund of the price for that deliverable.

If we fail to deliver a service at all, you receive a full refund of the amount paid for it.

6. How to request a refund

Email [email protected] with your order reference (for example DM1-123456) and the reason for your request. We confirm receipt within 2 working days and process approved refunds within 14 days. Refunds are made in the currency and to the method you originally paid with.